Workforce

Sample job description for a Transfer Center Nurse role.

Sample job description for a Transfer Center Nursing Role

Sample job description for a Centralized Staffing Office Staffing Coordinator - Nursing.

Sample job description for a Centralized Staffing Office Staffing Coordinator - Nursing.

Sample job description for a Capacity Management Patient Placement Representative.

Sample job description for a Capacity Management Patient Placement Representative

Download the Spring 2023 HCMC Symposium PDF by Lorelei Stellwag on emerging trends in case management and patient-centered care.

PDF presentation from the Spring 2023 HCMC Virtual Symposium by Lorelei G Stellwag, DNP, RN, NE-BC, Assistant Vice President, MedStar Health

Description:

Emerging trends in technology and patient-centered care are transforming case management, requiring adaptation to new health care models like telehealth and value-based payments. Case managers play a crucial role in improving patient outcomes and addressing health inequities through culturally competent care and continuous professional development.

Objectives: 

• Discuss emerging trends, process improvement, transformational change management, or action research that can improve patient outcomes in physical, social, and behavioral health across the life span and promote the furtherance of case management as a profession.
• Compare health care trends and their impact on the professional practice of case management.
• Describe the impact of value based payment models on care delivery and the role of the case manager.
• Identify strategies to meet the needs of multiple populations, especially those experiencing inequities.
• Describe how various forms of information, training, professional organizations, and member association participation influences the advancement of case management practice and the case management body of knowledge.

Download the Spring 2024 HCMC Symposium PDF on U of Michigan Health's capacity management team, tools, and outcomes.

PDF presentation from the Spring 2024 HCMC Virtual Symposium by University of Michigan Health: Jill Sklar, MBA, Administrative Director, Capacity Management | Niki Farquhar, MSE, Senior Business Process Consultant | Denyce Henderson, RN, BSN, Senior Manager, Clinical Expediters | Dolorence Okullo, MSc, MHI, Senior Business Analyst

Description:
This presentation outlines the development and launch of a new team focused on capacity management at University of Michigan Health. It details the creation of tools, processes, and a team to optimize capacity and inpatient flow, reduce length of stay (LOS), and improve safety and quality of care.

The presentation covers the current state, results, and learnings from the initiative, highlighting the use of Epic and custom analytic dashboards, standard operating procedures, and collaborative workspaces. It emphasizes the importance of addressing delays in care progression and discharge, using data-driven approaches to identify and resolve bottlenecks.

The role of Clinical Expediters (CEs) includes real-time alert management, resolving care bottlenecks, and collaborating with various departments to enhance patient care and reduce LOS. Discussion also includes the impact of these efforts on improving discharge times and overall patient outcomes.