Clinical Expediters: Launch of a New Team in Capacity Management

PDF presentation from the Spring 2024 HCMC Virtual Symposium by University of Michigan Health: Jill Sklar, MBA, Administrative Director, Capacity Management | Niki Farquhar, MSE, Senior Business Process Consultant | Denyce Henderson, RN, BSN, Senior Manager, Clinical Expediters | Dolorence Okullo, MSc, MHI, Senior Business Analyst

Description:
This presentation outlines the development and launch of a new team focused on capacity management at University of Michigan Health. It details the creation of tools, processes, and a team to optimize capacity and inpatient flow, reduce length of stay (LOS), and improve safety and quality of care.

The presentation covers the current state, results, and learnings from the initiative, highlighting the use of Epic and custom analytic dashboards, standard operating procedures, and collaborative workspaces. It emphasizes the importance of addressing delays in care progression and discharge, using data-driven approaches to identify and resolve bottlenecks.

The role of Clinical Expediters (CEs) includes real-time alert management, resolving care bottlenecks, and collaborating with various departments to enhance patient care and reduce LOS. Discussion also includes the impact of these efforts on improving discharge times and overall patient outcomes.