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Frequently Asked Questions (FAQs)
Professional Overview: Health Care Capacity Management Professionals
If you are interested in learning more about health care capacity management as a career, this page defines who capacity management professionals are, what they do every day, the path to becoming a capacity management leader, and why you should choose this career.
Guides/Reports
Hospital Capacity Command Centers: A Benchmarking Survey on an Emerging Mechanism to Manage Patient Flow
Hospitals use CCCs to manage patient flow, improve safety, quality, finances. Survey shows positive ROI. Explore more.
Resources
Command Center Layout Example
Access this downloadable resource of a sample floor plan/layout for a large, centralized capacity management center.
Resources
Capacity Management Organizational Structure
Access this downloadable resource of a sample organizational chart for a centralized capacity management center.
Resources
Capacity Management and Operations Organizational Structure
Access this downloadable resource of the organization chart for Michigan Medicine Capacity Management Operations.
Position Descriptions
Transfer Center Nurse
Sample job description for a Transfer Center Nurse role.
Position Descriptions
Patient Placement Representative
Sample job description for a Capacity Management Patient Placement Representative.
Position Descriptions
Staffing Coordinator-Nursing
Sample job description for a Centralized Staffing Office Staffing Coordinator - Nursing.
Presentation Resource
UVMHN Surge Triggers and Threshold Based Response
Download the Spring 2024 HCMC Symposium PDF on UVMHN's capacity management and surge response strategies.
Presentation Resource
Clinical Expediters: Launch of a New Team in Capacity Management
Download the Spring 2024 HCMC Symposium PDF on U of Michigan Health's capacity management team, tools, and outcomes.
Presentation Resource
Patient Transfer and Access Center
Download the Spring 2024 HCMC Symposium PDF by Dr. Kyan Safavi and Greg Martin on Mass General Brigham's PTAC and Repatriation Program.
Presentation Resource
Avoiding EMTALA Violations
Download the Spring 2023 HCMC Symposium PDF by Dr. Pam Taffera Deihl on EMTALA compliance and WellTrack PP&TC roles.
Presentation Resource
Leading through the pandemic; Changing Thoughts and Perceptions One Patient at a Time
Download the Spring 2023 HCMC Symposium PDF by Lorelei Stellwag on emerging trends in case management and patient-centered care.
Presentation Resource
Legal and Regulatory Considerations for Facility to Facility Transfers
Download the Fall 2023 HCMC Symposium PDF by Angela Boateng on EMTALA laws, transfer agreements, and case studies.
Presentation Resource
Repatriation and Transfer Agreements
Download the Fall 2023 HCMC Symposium PDF by Dr. Neel Kapadia on Duke's Transfer Back logistics, value, and implementation.
Presentation Resource
Creating Capacity Through Redesign and Technology
Download the Fall 2024 HCMC Symposium PDF by Susan Grimwood on Sarasota Memorial's Discharge Lounge successes and FAQs.
Presentation Resource
Hallway Patient Placement
Download the Fall 2024 HCMC Symposium PDF by Angela Charland on MaineHealth's discharge to hallway spot utilization and updates.
Presentation Resource
Administrative Triage Clinician: UCHealth DocLine Transfer Center
Download the Fall 2024 HCMC Symposium PDF by Dr. Darlene Tad-y on physician roles in transfer centers and ATC program metrics.
Presentation Resource
Transfer Evaluation Unit: The Impact On Patient Care and Quality
Download Dr. Jeffrey Kuo's Fall 2024 HCMC Symposium PDF on Ochsner Health's Patient Flow Center and TEU development.
Presentation Resource
Outpatient in a Bed (OPIB) Status Process
Download the Fall 2024 HCMC Symposium PDF on OPIB by Dr. Pamela Taffera-Diehl, covering key concepts and benefits.