Presentation Resource

Download the Spring 2024 HCMC Symposium PDF by Dr. Kyan Safavi and Greg Martin on Mass General Brigham's PTAC and Repatriation Program.

PDF presentation from the Spring 2024 HCMC Virtual Symposium by Kyan Safavi, MD, MBA, Assistant Professor, Harvard Medical School + Medical Director of Clinical Integration, Mass General Brigham AND Greg Martin, RN, Manager of Case Management, Mass General Brigham, Patient Transfer & Access Center (PTAC)

Description:

• Overview and accomplishments of Mass General Brigham's Patient Transfer and Access Center
• Repatriation Program. Goal is to match patient need with site of care and alleviate capacity impacts of complex patient transfers on the AMCs. Enables patient to be closer to home and unlocks capacity to increase system access for patients with quaternary needs.

Download the Spring 2023 HCMC Symposium PDF by Dr. Pam Taffera Deihl on EMTALA compliance and WellTrack PP&TC roles.

PDF presentation from the Spring 2023 HCMC Virtual Symposium by Pam Taffera Deihl , DO, Medical Director, WellSpan Health (WellTrack: Patient Placement & Transfer Center)

Description:

• Understanding of EMTALA and how to avoid violations with proper documentation & decorum
• Clarity on the role of WellTrack PP&TC patient placement and transfers
• Guidance on how not to violate Patient’s Bill of Rights and Responsibilities
• Framework for a successful conversation and informed consent, without adding hours of work to your day

Download the Spring 2023 HCMC Symposium PDF by Lorelei Stellwag on emerging trends in case management and patient-centered care.

PDF presentation from the Spring 2023 HCMC Virtual Symposium by Lorelei G Stellwag, DNP, RN, NE-BC, Assistant Vice President, MedStar Health

Description:

Emerging trends in technology and patient-centered care are transforming case management, requiring adaptation to new health care models like telehealth and value-based payments. Case managers play a crucial role in improving patient outcomes and addressing health inequities through culturally competent care and continuous professional development.

Objectives: 

• Discuss emerging trends, process improvement, transformational change management, or action research that can improve patient outcomes in physical, social, and behavioral health across the life span and promote the furtherance of case management as a profession.
• Compare health care trends and their impact on the professional practice of case management.
• Describe the impact of value based payment models on care delivery and the role of the case manager.
• Identify strategies to meet the needs of multiple populations, especially those experiencing inequities.
• Describe how various forms of information, training, professional organizations, and member association participation influences the advancement of case management practice and the case management body of knowledge.

Download the Fall 2023 HCMC Symposium PDF by Angela Boateng on EMTALA laws, transfer agreements, and case studies.

PDF presentation from the Fall 2023 HCMC Virtual Symposium by Angela Boateng, JD, MHS, Assistant General Counsel, WellSpan Health

Description:

Laws and Regulations; Transfers in the Context of The Emergency Medical Treatment
and Active Labor Act (EMTALA); Transfer Agreements; Case Studies

Download the Fall 2023 HCMC Symposium PDF by Dr. Neel Kapadia on Duke's Transfer Back logistics, value, and implementation.

PDF presentation from the Fall 2023 HCMC Virtual Symposium by Neel Kapadia, MD, Asst. Medical Director, Emergency Medicine, & Medical Director of the Transfer Center, Duke University Health System

Description: 

• Logistics of Transfer Back: What is it, Why do it, What is our process, Escalation pathways
• Value Proposition: What is the value to the stakeholders, Successes, What is the opportunity?
• Implementation Headwinds: What are the barriers? Critical success factors, Transfer back agreements, Financial Implications
• Recommendations

Download the Fall 2024 HCMC Symposium PDF by Susan Grimwood on Sarasota Memorial's Discharge Lounge successes and FAQs.

PDF presentation from the Fall 2024 HCMC Virtual Symposium by Susan Grimwood, MSN, APRN-C, Executive Director, Logistics Capacity and Patient Throughput

Description:

Sarasota Memorial Health Care System’s Discharge/Departure Lounge successes, tracking and FAQs

• Open House Flyer and Meal Tray Card examples
• Process and Criteria for Departure Lounge
• Staffing Model example

Download the Fall 2024 HCMC Symposium PDF by Angela Charland on MaineHealth's discharge to hallway spot utilization and updates.

PDF presentation from the Fall 2024 HCMC Virtual Symposium by Angela Charland, BSN, RN, Nurse, Manager OneCall Center, MaineHealth, Maine Medical Center, Portland Campus

Description:

Maine Health’s Discharge to Hallway Spot Utilization including surge criteria and updates to changes to hallway exclusion criteria. Learn about Maine Health's barriers, changes and opportunities.

Download the Fall 2024 HCMC Symposium PDF by Dr. Darlene Tad-y on physician roles in transfer centers and ATC program metrics.

PDF presentation from the Fall 2024 HCMC Virtual Symposium by Darlene Tad-y, MD, MBA, SFHM, Associate Chief Medical Officer, Patient Flow, University of Colorado Health; Medical Director, Capacity Management

Learning objectives:

• Articulate rationale for a physician role in the transfer center
• Describe the scope of an administrative triage clinician (ATC)
• List metrics to measure outcomes of an ATC program"

Download the Fall 2024 HCMC Symposium PDF on OPIB by Dr. Pamela Taffera-Diehl, covering key concepts and benefits.

PDF presentation from the Fall 2024 HCMC Virtual Symposium by Pamela Taffera-Diehl, D.O., MBA, Hospitalist, Outer Banks Health

Discusses the concept of "Outpatient in a Bed" (OPIB), which refers to patients who do not meet the criteria for inpatient status but occupy a hospital bed.

Key learning objectives include:

• Understand the Concept of OPIB
• Identify Key Motivations for OPIB
• Recognize the Importance of Accurate Billing and Tracking
• Implement Effective OPIB Programs
• Evaluate the Benefits of Proper OPIB Management

Download the Spring 2024 HCMC Symposium PDF on UVMHN's capacity management and surge response strategies.

PDF presentation from the Spring 2024 HCMC Virtual Symposium by UVMHN Care Coordination System: Lauren Rolandini, Network Beds / Capacity Command Center Manager and Michael Conti, Transfer Center / Emergency Communications Center Manager

Description:

This presentation outlines the University of Vermont Health Network's (UVMHN) approach to managing capacity and responding to surges. It describes the Care Coordination System (CCS) and the roles of various hospitals within the network.

The presentation details local and network-wide surge planning and response strategies, categorized by census levels (Green, Yellow, Orange, Red) based on bed utilization projections. Each level triggers specific actions, such as daily connections, transfer facilitation, capacity huddles, and escalation to centralized resources. The goal is to optimize patient flow, manage capacity effectively, and ensure timely care delivery across the network.