Transfer Center

Download the Spring 2024 HCMC Symposium PDF by Dr. Kyan Safavi and Greg Martin on Mass General Brigham's PTAC and Repatriation Program.

PDF presentation from the Spring 2024 HCMC Virtual Symposium by Kyan Safavi, MD, MBA, Assistant Professor, Harvard Medical School + Medical Director of Clinical Integration, Mass General Brigham AND Greg Martin, RN, Manager of Case Management, Mass General Brigham, Patient Transfer & Access Center (PTAC)

Description:

• Overview and accomplishments of Mass General Brigham's Patient Transfer and Access Center
• Repatriation Program. Goal is to match patient need with site of care and alleviate capacity impacts of complex patient transfers on the AMCs. Enables patient to be closer to home and unlocks capacity to increase system access for patients with quaternary needs.

Download the Spring 2023 HCMC Symposium PDF by Dr. Pam Taffera Deihl on EMTALA compliance and WellTrack PP&TC roles.

PDF presentation from the Spring 2023 HCMC Virtual Symposium by Pam Taffera Deihl , DO, Medical Director, WellSpan Health (WellTrack: Patient Placement & Transfer Center)

Description:

• Understanding of EMTALA and how to avoid violations with proper documentation & decorum
• Clarity on the role of WellTrack PP&TC patient placement and transfers
• Guidance on how not to violate Patient’s Bill of Rights and Responsibilities
• Framework for a successful conversation and informed consent, without adding hours of work to your day

Download the Fall 2023 HCMC Symposium PDF by Angela Boateng on EMTALA laws, transfer agreements, and case studies.

PDF presentation from the Fall 2023 HCMC Virtual Symposium by Angela Boateng, JD, MHS, Assistant General Counsel, WellSpan Health

Description:

Laws and Regulations; Transfers in the Context of The Emergency Medical Treatment
and Active Labor Act (EMTALA); Transfer Agreements; Case Studies

Download the Fall 2023 HCMC Symposium PDF by Dr. Neel Kapadia on Duke's Transfer Back logistics, value, and implementation.

PDF presentation from the Fall 2023 HCMC Virtual Symposium by Neel Kapadia, MD, Asst. Medical Director, Emergency Medicine, & Medical Director of the Transfer Center, Duke University Health System

Description: 

• Logistics of Transfer Back: What is it, Why do it, What is our process, Escalation pathways
• Value Proposition: What is the value to the stakeholders, Successes, What is the opportunity?
• Implementation Headwinds: What are the barriers? Critical success factors, Transfer back agreements, Financial Implications
• Recommendations

Download the Fall 2024 HCMC Symposium PDF by Dr. Darlene Tad-y on physician roles in transfer centers and ATC program metrics.

PDF presentation from the Fall 2024 HCMC Virtual Symposium by Darlene Tad-y, MD, MBA, SFHM, Associate Chief Medical Officer, Patient Flow, University of Colorado Health; Medical Director, Capacity Management

Learning objectives:

• Articulate rationale for a physician role in the transfer center
• Describe the scope of an administrative triage clinician (ATC)
• List metrics to measure outcomes of an ATC program"

Download the Spring 2024 HCMC Symposium PDF on UVMHN's capacity management and surge response strategies.

PDF presentation from the Spring 2024 HCMC Virtual Symposium by UVMHN Care Coordination System: Lauren Rolandini, Network Beds / Capacity Command Center Manager and Michael Conti, Transfer Center / Emergency Communications Center Manager

Description:

This presentation outlines the University of Vermont Health Network's (UVMHN) approach to managing capacity and responding to surges. It describes the Care Coordination System (CCS) and the roles of various hospitals within the network.

The presentation details local and network-wide surge planning and response strategies, categorized by census levels (Green, Yellow, Orange, Red) based on bed utilization projections. Each level triggers specific actions, such as daily connections, transfer facilitation, capacity huddles, and escalation to centralized resources. The goal is to optimize patient flow, manage capacity effectively, and ensure timely care delivery across the network.

Download Dr. Jeffrey Kuo's Fall 2024 HCMC Symposium PDF on Ochsner Health's Patient Flow Center and TEU development.

PDF presentation from the Fall 2024 HCMC Virtual Symposium by Jeffrey Kuo, MD, System Chair, Ochsner Health, Patient Flow Center and EMS

Explore The Ochsner System Patient Flow Center and the Functions of the Patient Flow Center (PFC). Also explore their Transfer Evaluation Unit (TEU) Development and outcomes/successes.

Download the Spring 2025 HCMC Symposium PDF.

PDF presentation from the 2025 Spring Symposium.

Description:

Transformation of Operational Efficiency at Cooperman Barnabas Medical Center
Presented by Jennifer A. O’Neill & Renata Anzalone & Ahmad Obeidat

Download the Spring 2025 HCMC Symposium PDF.

PDF presentation from the 2025 Spring Symposium.

Description:

The Return on Investment of Right Sizing: Building the Business Case for Transfer Center Growth 
Presented by Scott Jahnke & Adam Koffman

Download this Fall HCMC Symposium PDF.

PDF presentation from the 2025 Fall Symposium.

Description:

This presentation will provide a comprehensive review of the quality and safety of inter-hospital transfers. It will cover key foundational data, examine factors influencing the safety and quality of patient care during transfers and outline proposed next steps to enhance this critical aspect of health care delivery.

Presenters:

• Stephanie K. Mueller, MD, MPH, Associate Director of Clinical Research, BWH Hospitalist Service Faculty Development Director of Programs, Department of Medicine | Brigham and Women's Hospital; Associate Professor of Medicine, Harvard Medical School