Patient Flow

Download the Fall 2024 HCMC Symposium PDF by Angela Charland on MaineHealth's discharge to hallway spot utilization and updates.

PDF presentation from the Fall 2024 HCMC Virtual Symposium by Angela Charland, BSN, RN, Nurse, Manager OneCall Center, MaineHealth, Maine Medical Center, Portland Campus

Description:

Maine Health’s Discharge to Hallway Spot Utilization including surge criteria and updates to changes to hallway exclusion criteria. Learn about Maine Health's barriers, changes and opportunities.

Download the Fall 2024 HCMC Symposium PDF by Dr. Darlene Tad-y on physician roles in transfer centers and ATC program metrics.

PDF presentation from the Fall 2024 HCMC Virtual Symposium by Darlene Tad-y, MD, MBA, SFHM, Associate Chief Medical Officer, Patient Flow, University of Colorado Health; Medical Director, Capacity Management

Learning objectives:

• Articulate rationale for a physician role in the transfer center
• Describe the scope of an administrative triage clinician (ATC)
• List metrics to measure outcomes of an ATC program"

Download the Fall 2024 HCMC Symposium PDF on OPIB by Dr. Pamela Taffera-Diehl, covering key concepts and benefits.

PDF presentation from the Fall 2024 HCMC Virtual Symposium by Pamela Taffera-Diehl, D.O., MBA, Hospitalist, Outer Banks Health

Discusses the concept of "Outpatient in a Bed" (OPIB), which refers to patients who do not meet the criteria for inpatient status but occupy a hospital bed.

Key learning objectives include:

• Understand the Concept of OPIB
• Identify Key Motivations for OPIB
• Recognize the Importance of Accurate Billing and Tracking
• Implement Effective OPIB Programs
• Evaluate the Benefits of Proper OPIB Management

Download the Spring 2024 HCMC Symposium PDF on UVMHN's capacity management and surge response strategies.

PDF presentation from the Spring 2024 HCMC Virtual Symposium by UVMHN Care Coordination System: Lauren Rolandini, Network Beds / Capacity Command Center Manager and Michael Conti, Transfer Center / Emergency Communications Center Manager

Description:

This presentation outlines the University of Vermont Health Network's (UVMHN) approach to managing capacity and responding to surges. It describes the Care Coordination System (CCS) and the roles of various hospitals within the network.

The presentation details local and network-wide surge planning and response strategies, categorized by census levels (Green, Yellow, Orange, Red) based on bed utilization projections. Each level triggers specific actions, such as daily connections, transfer facilitation, capacity huddles, and escalation to centralized resources. The goal is to optimize patient flow, manage capacity effectively, and ensure timely care delivery across the network.

Download Dr. Jeffrey Kuo's Fall 2024 HCMC Symposium PDF on Ochsner Health's Patient Flow Center and TEU development.

PDF presentation from the Fall 2024 HCMC Virtual Symposium by Jeffrey Kuo, MD, System Chair, Ochsner Health, Patient Flow Center and EMS

Explore The Ochsner System Patient Flow Center and the Functions of the Patient Flow Center (PFC). Also explore their Transfer Evaluation Unit (TEU) Development and outcomes/successes.

Hospitals use CCCs to manage patient flow, improve safety, quality, finances. Survey shows positive ROI. Explore more.

Hospitals use capacity command centers (CCCs) to manage patient flow and improve safety, quality, and finances. Effective management of hospital capacity is critical to ensuring patient safety, improving patient satisfaction and expanding access to care.

A survey of 38 US health systems' capacity leaders revealed that 25 CCCs primarily aimed to reduce ED boarding, manage beds, and handle transfers. 72% of these CCCs tracked financial return on investment (ROI), with all reporting positive results. This survey provides initial data on CCCs' motivations, functions, and performance indicators, and suggests areas for future research. Explore the benchmarking publication.