Command Center

Hospitals use CCCs to manage patient flow, improve safety, quality, finances. Survey shows positive ROI. Explore more.

Hospitals use capacity command centers (CCCs) to manage patient flow and improve safety, quality, and finances. Effective management of hospital capacity is critical to ensuring patient safety, improving patient satisfaction and expanding access to care.

A survey of 38 US health systems' capacity leaders revealed that 25 CCCs primarily aimed to reduce ED boarding, manage beds, and handle transfers. 72% of these CCCs tracked financial return on investment (ROI), with all reporting positive results. This survey provides initial data on CCCs' motivations, functions, and performance indicators, and suggests areas for future research. Explore the benchmarking publication.

The AHA hub for emergency response and disaster preparedness provides resources to strengthen and reimagine the emergency management system for the nation’s health care and public health preparedness, response and recovery efforts for natural disasters and other emergencies.

A collection of resources to support hospitals and health systems in strengthening their capabilities for emergency preparedness, response and recovery. Convening Leaders for Emergency and Response (CLEAR) is AHA’s resource hub for emergency response and disaster preparedness. 

This hub for emergency response and disaster preparedness provides resources to strengthen and reimagine the emergency management system for the nation’s health care and public health preparedness, response and recovery efforts for natural disasters and other emergencies.

This study examines the adoption and implementation of inpatient hallway boarding as a strategy to reduce emergency department (ED) boarding—a major patient safety concern. 

This study examines the adoption and implementation of inpatient hallway boarding as a strategy to reduce emergency department (ED) boarding—a major patient safety concern. It covers what the practice involves, why it’s considered a best-practice countermeasure, and how hospitals are approaching its adoption and implementation, including barriers and considerations for capacity leaders.